Terms & Conditions

These terms and conditions outline the rules and regulations for the use of our website and the purchase of products and services through our online store. By accessing this website and making a purchase, you accept these terms and conditions in full. If you do not agree with these terms and conditions, please do not use our website or services.

General Information1.1 Company Information: Dav-Tec is a trading name of Dav-tec Automotive Limited, registered in England and Wales (Company No. 15184648). Our address is Unit 4 Whitting Valley Road, Old Whittington, Chesterfield, England, S41 9EY.
1.2 Contact Information: For any inquiries, please contact us at:
- Email: info@dav-tec.co.uk
- Phone: 07823 449588
Use of Website2.1 Eligibility: You must be at least 18 years old to use our website and make purchases.
2.2 Accuracy of Information: While we strive to ensure that all information on our website is accurate, complete, and current, there may be instances where information is outdated or contains errors. We reserve the right to correct any inaccuracies at any time without prior notice.
2.3 Account Security: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
2.4 User Responsibilities: Users must use the website in a manner that does not violate any laws or regulations. Malicious or illegal activities are strictly prohibited.
Orders and Payment3.1 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
3.2 Pricing: All prices are listed in GBP (£) and include VAT. We reserve the right to change prices at any time without prior notice.
3.3 Payment Methods: We accept various payment methods, including credit/debit cards and PayPal. Payment must be received in full before dispatching any products.
3.4 Deposits and Cancellations:
- A deposit may be required to secure your booking or to initiate the procurement of materials for your project. Please note the following updated terms regarding deposits:
  Restocking Fee: If you cancel your order after materials have been ordered but before work has commenced, a restocking fee of 25% of the materials total on your invoice will be retained from your deposit.
  This restocking fee covers supplier restocking charges, shipping costs, administrative processing, and any merchant fees charged by your payment card provider.
  The restocking fee applies only to the materials portion of your invoice, not to labour or other services.
  Any remaining balance of your deposit, after deducting the restocking fee and any card merchant fees, will be refunded to you.
  Notice Period: We require a minimum of 14 working days’ notice to cancel your booking and be eligible for any refund of your deposit (minus applicable fees). Cancellations with less than 14 working days’ notice may result in forfeiture of your full deposit, depending on the stage of material procurement and project preparation.
  We strongly recommend reviewing all project details and confirming your order before making a deposit. If you have questions about how the restocking fee, card merchant charges, or notice period may apply to your booking, please contact us at info@dav-tec.co.uk.
- Cancellations After Work Has Commenced
  If you cancel your booking after work has already started on your project:
  The deposit will be non-refundable.
  You will be liable for any costs incurred up to the point of cancellation, including:
  The full cost of all materials ordered and used,
  Any labour charges for work already completed,
  Any additional admin or merchant card fees associated with the transaction.
  If the costs incurred exceed your deposit, you will be invoiced for the outstanding balance.
  We always recommend discussing any changes or concerns with us as early as possible to avoid unnecessary charges. For questions or to discuss your specific situation, please contact info@dav-tec.co.uk.
Shipping and Delivery
4.1 Shipping Area: We ship products to addresses within the United Kingdom only.
4.2 Delivery Time: Delivery times vary depending on the product and shipping method selected. Estimated delivery times are provided at checkout.
4.3 Shipping Costs: Shipping costs are calculated based on the delivery address and the weight and dimensions of the products ordered. Shipping costs will be displayed at checkout.
Returns and Refunds
Non-Faulty Items:
- Notification Period: You must notify us of your intent to return a non-faulty item within 14 days of receipt.
- Return Period: The item must be returned to us within 30 days of receipt.
- Condition and deductions: You may examine the goods as you would in a shop. If their value is reduced by handling beyond that — for example fitting or installation, or loss of original packaging, accessories or documentation — we may deduct that reduction in value from your refund, assessed against the resale value of the item as returned.
- Shipping Costs: You are responsible for the cost of returning the item.
- Your refund: We will refund the price paid, together with the cost of standard delivery, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier. Where you chose a delivery option more expensive than our standard service, we refund the standard cost only. Refunds are made to the original payment method.
5.2 Faulty Items:
- Notification and Return Period: You have 30 days from the date of receipt to notify us of a fault and return the item.
- Condition: The item should be returned in its original packaging with all accessories and documentation included, if possible.
- Shipping Costs: We will cover the cost of returning the faulty item.
5.3 Special Conditions for RCD330/360 Units:
- Warranty Period: RCD330/360 units come with a 6-month warranty from the date of invoice.
- Fault Notification: Customers must inform Dav-Tec immediately with full details of any issues with RCD330/360 units.
- Repair and Refund Policy: RCD330/360 units will only be refunded if a repair cannot be made.
5.4 Work Carried Out By Us
Customers are responsible for thoroughly inspecting their vehicle upon collection and prior to leaving the premises. Any damage, faults, or discrepancies must be reported to our team immediately. Reporting promptly allows us to investigate while the evidence is fresh, and issues raised after the vehicle has left our care are harder for us to verify. Nothing in this clause affects your statutory rights, including our duty under the Consumer Rights Act 2015 to carry out work with reasonable care and skill.
5.5 Bespoke, Custom-Made and Pre-Cut Products
In accordance with the Consumer Contracts Regulations 2013, the right to cancel/refund does not apply to goods that are made to your specifications, clearly personalised, or pre-cut to size. For this reason, all bespoke, customised, or pre-cut products are non-refundable and non-returnable, except in the event of a manufacturing fault.
We strongly recommend that you check all measurements, specifications, and order details before placing your order.
5.6 Fitting, Installation and Other Work
Where you ask us to begin fitting, installation, calibration, remapping or other workshop work and acknowledge at the time of booking that you will lose the right to cancel once it is complete, the right to cancel does not apply to that work once it has been fully performed. This is provided for by regulation 36 of the Consumer Contracts Regulations 2013. Your rights in respect of work that is faulty or not carried out with reasonable care and skill are unaffected.
5.7 Business Customers
Where you buy in the course of a business, the cancellation rights in clauses 5.1 to 5.6 do not apply. Returns of non-faulty goods are at our discretion, and where accepted a 25% restocking fee applies to returns in excess of £30.00. Goods must be unused and returned in their original packaging.
5.8 Your statutory rights
Nothing in these terms affects your statutory rights as a consumer.
Warranty
6.1 Manufacturer Warranty: All products and services that include the fitment of products come with the manufacturer’s warranty, which guarantees that the product will be free from defects in material and workmanship under normal use and service for the period specified by the manufacturer.
6.2 Proof of Purchase: A valid proof of purchase is required to claim warranty services.
6.3 Exclusions: The warranty does not cover normal wear and tear, accidental damage, cosmetic damage, or damage caused by external factors.
Intellectual Property Rights7.1 All content, images, and materials on this website are the intellectual property of Dav-Tec or its licensors. Unauthorized use, reproduction, or distribution of any content is prohibited.
Third-Party Links and Content8.1 Our website may contain links to third-party websites or content. Dav-Tec is not responsible for the accuracy, reliability, or practices of any third-party content.
Force Majeure9.1 Dav-Tec shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, and government restrictions.
Dispute Resolution10.1 Any disputes arising out of or in connection with these terms and conditions shall first be attempted to be resolved through negotiation, and if unsuccessful, through mediation or arbitration.
Limitation of Liability11.1 Advice: Any advice provided by Dav-Tec is given without liability. Where we provide advice and seek manufacturer guidance, customers should show due diligence and do their own research before making a purchase.
11.2 Extent of Liability: To the maximum extent permitted by law, Dav-Tec shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services.
11.3 Total Liability: Our total liability to you for any damages arising out of or in connection with the use of our products or services shall not exceed the amount paid by you for the product or service.
Governing Law12.1 Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Severability13.1 If any provision of these terms and conditions is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.
Entire Agreement14.1 These terms and conditions constitute the entire agreement between you and Dav-Tec and supersede any prior agreements or understandings.
Customer Support and Complaints15.1 For customer support or to file a complaint, please contact us via the details provided. We aim to respond within a reasonable time frame.
Data Protection and Cookies16.1 We use cookies to improve user experience and data protection measures are in place. Please refer to our Privacy Policy for more information.
Updates to Products and Services17.1 Product specifications, availability, and services may change without notice, but we will strive to update the website accordingly.
Changes to Terms and Conditions18.1 We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website and services following any changes constitutes your acceptance of the new terms and conditions.
Privacy Policy19.1 We are committed to protecting your privacy and personal information. Please review our Privacy Policy for more details on how we collect, use, and protect your information.

By using our website and making a purchase, you agree to comply with and be bound by these terms and conditions. If you have any questions or need further information, please do not hesitate to contact us.

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase our products or services. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1 Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information.

1.2 Usage Data: We collect information on how you access and use our website, including your IP address, browser type, browser version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

1.3 Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.

2. How We Use Your Information

We use the collected information for various purposes:

2.1 To Provide and Maintain Our Service: We use your personal information to process your orders, manage your account, and provide customer support.

2.2 To Improve Our Website: We use usage data and feedback to improve our website, products, and services.

2.3 To Communicate With You: We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You can opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

2.4 To Comply with Legal Obligations: We may use your personal information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below:

3.1 Service Providers: We may employ third-party companies and individuals to facilitate our website, provide the service on our behalf, perform website-related services, or assist us in analyzing how our website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

3.2 Business Transfers: If Dav-Tec is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Security

We value your trust in providing us your personal information, thus we strive to use commercially acceptable means of protecting it. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

5.1 Access: You have the right to request a copy of the personal information we hold about you.

5.2 Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

5.3 Erasure: You have the right to request that we erase your personal information, under certain conditions.

5.4 Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.

5.5 Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.

5.6 Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@dav-tec.co.uk.

6. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@dav-tec.co.uk
Phone: 07823 449588